Privacy Policy

This privacy policy is drawn up under the standards established by the European Data Protection Regulation (RGPD) and more specifically to comply with the duty of information that every data controller has in front of the interested parties.

Responsible for the Treatment
Identity
: Paula Santolalla de Pedro
NIF: 47592988-P
Trade Name / Brand: Dear Mee
Email: hello@dearmee.com
Website: dearmee.com

Due to the fact that at dearmee.com we process data for different purposes, we have classified part of the information in the following sections, so that it is simpler and easier to understand. We will inform you of: the purposes for which we process your personal data; where we have obtained them; the obligation or need for you to communicate the data to us for the purpose in question; the legal basis that legitimizes us for the treatment; and the retention period for which we will treat the data.

Your personal data will not be processed for other purposes than those contemplated here.

  1. WEB REGISTRATION

The user registered in dearmee.com will have a personal area, where they can access and rectify their user data and billing address; send letters or messages to the future; track your activity; and contract products or services; etc.

Note: If when registering you mark the Newsletter checkbox located under the form, see “point 4 Newsletter”.

From the user himself when filling in his data and sending the web registration form

Informed consent of the user when filling in the form and pressing the “register” button.

Mandatory (What happens if you do not provide it to us)

The data that we ask for in the web registration form marked as mandatory, are necessary so that we can carry out the registration correctly. If you do not provide them to us, we will not be able to process your registration. If there are optional fields, you have no obligation to provide them to us for the provision of the service.

Conservation Term (For how long will we treat them)

Until the withdrawal of consent by deleting the account, which you can do yourself from your personal area.

2. HIRING

  • Purpose (Why do we process your data)

The client may contract products and services offered by the owner.

Note: The payment gateways are companies external to the person in charge, so the person in charge will not process the bank details of their clients.

  • Obtaining (How we obtain them)

From the client himself when filling in his billing information and sending the purchase form. Warning: The billing information is automatically saved in your personal area when you submit the purchase form. You can also fill them out directly from your personal area. If you do not want your data to be saved, please do not make any purchases.

  • Legal Basis (What legitimates us to treat them)

Execution of a contract between the client and the person in charge.

  • Mandatory (What happens if you do not provide it to us)

The information that we ask for in the purchase form is necessary so that we can correctly provide the service. If you do not provide them to us, we will not be able to process your order. If there are optional fields, you have no obligation to provide them to us for the provision of the service.

  • Conservation Term (For how long will we treat them)

Until the provision of the service. Once the service has been completed, your data will be kept during the legally established periods to attend to responsibilities.

3. FORM “WRITE”

  • Purpose (Why do we process your data)

To send letters or messages to the future. The location (country) will only be used to show a point (anonymous) on the Dear Mee map from where the letter was sent. If the tasting is public, neither the sender nor the recipients, nor the attached files, will not be shown, only the text.

Note: Make sure not to enter data that makes people identifiable or identifiable in the text of the letter or public message.

  • Obtaining (How we obtain them)

By filling in the form for sending letters or messages to the future.

  • Legal Basis (What legitimates us to treat them)

Execution of a contract between the client and the person in charge.

  • Mandatory (What happens if you do not provide it to us)

The information that we ask for in the “write” form is necessary so that we can provide the service correctly. If you do not provide them to us, we will not be able to process your order.

If there are optional fields, you have no obligation to provide them to us for the provision of the service.

  • Conservation Term (For how long will we treat them)

Until the provision of the service. Once the service has been completed, your data will be kept during the legally established periods to attend to responsibilities.

4. DATA OF THE RECIPIENTS OF THE LETTERS OR GIFT CARDS

  • Purpose (Why do we process your data)

In order to send the letters or messages or the gift cards, we will need the e-mail of the recipient / s.

  • Obtaining (How we obtain them)

They are also provided by the client (sender of the letter, message or gift card) by filling in the forwarding form and indicating the recipient’s email address.

  • Legal Basis (What legitimates us to treat them)

Execution of the contract for the provision of services between the client and the person in charge.

* The client (sender) declares by contract that he is authorized to provide us with the data of the recipient / s.

  • Mandatory (What happens if you do not provide it to us)

The data that we request from the client (sender) of the recipient / s, are necessary so that we can correctly provide the service.

If you do not provide them to us, we will not be able to process it correctly.

  • Conservation Term (For how long we will treat them)

Until the letter or message is sent to the recipient. Once the service has been completed, your data will be kept during the legally established periods to attend to responsibilities.

Note: If the recipient chooses to register on dearmee.com, see point 1 “Register dearmee.com website”

5. NEWSLETTER SUBSCRIPTION

  • Purpose (Why do we process your data)

The subscriber will receive the latest news on our services and other news of interest related to DEAR MEE

  • Obtaining (How we obtain them)

From the subscriber himself through the subscription form.

A check box can also be enabled below other forms (such as Contact or Registration). In this case, no additional data will be requested to those requested in the form, for this purpose.

  • Legal Basis (What legitimates us to treat them)

Informed consent of the interested party by filling in the fields enabled in the subscription form and pressing “subscribe”;

Informed consent by affirmatively marking the checkbox relative to the subscription to the Newsletter enabled under other forms.

  • Mandatory (What happens if you do not provide it to us)

The information that we ask for in the form is necessary so that we can correctly carry out your subscription. If you do not provide them to us, we will not be able to process your registration.

Checking the checkbox enabled under other forms (such as contact or registration), it is not mandatory. The only consequence for you will be not to receive the Newsletter.

  • Conservation Term (For how long will we treat them)

Until you cancel your subscription, through the link enabled in each Newsletter you receive.

6. CONTACT FORM

  • Purpose (Why do we process your data)

Any user may contact us for a request for information, doubt, clarification or incident.

Note: If the Newsletter checkbox is enabled under this form, see “point 4 Newsletter”

  • Obtaining (How we obtain them)

Of the interested party through the contact form.

  • Legal Basis (What legitimates us to treat them)

Informed consent of the interested party by filling in the fields of the contact form and pressing “send”.

  • Mandatory (What happens if you do not provide it to us)

The information that we ask for in the form as mandatory, is necessary to be able to serve you correctly. If you do not provide them to us, we will not be able to meet your request. If there are optional fields, you have no obligation to provide them to us for the provision of the service.

  • Conservation Term (For how long we will treat them)

Until the attention of the request.

7. AFFILIATE FORM (Earn money with us)

  • Purpose (Why do we process your data)

Any user may contact us to request a collaboration.

  • Obtaining (How we obtain them)

Of the interested party through the affiliate form.

  • Legal Basis (What legitimates us to treat them)

Requests: Execution of pre-contractual measures at the request of the interested party.

Collaborations (When the person in charge accepts the request for collaboration): Execution of the contract between the person in charge and the collaborator.

  • Mandatory (What happens if you do not provide it to us)

The information that we ask for in the form as mandatory, is necessary to be able to serve you correctly. If you do not provide them to us, we will not be able to meet your request.

If there are optional fields, you have no obligation to provide them to us for the provision of the service.

  • Conservation Term (For how long we will treat them)

Until the attention of the request, if it is rejected by the person in charge.

Until the end of the collaboration, in the event that it is accepted by the person in charge. Once the contractual relationship has ended, your data will be kept for the legally established deadlines to meet responsibilities.

8. OWN OR THIRD PARTY COOKIES

  • Purpose (Why do we process your data)

To optimize our services, remember your preferences and show you advertising related to your browsing habits.

  • Obtaining (How we obtain them)

From the user himself through the cookies that are stored on his device and collect the information generated by his activity on the network

  • Legal Basis (What legitimates us to treat them)

Technical / Necessary: ​​Conditions of use of the website that the user accepts by merely browsing.

Others (Preferences, Analytics, Advertising, Behavioral Advertising): Informed consent of the interested party through the cookie banner.

  • Mandatory (What happens if you do not provide it to us)

Technical / Necessary: ​​They are necessary for the proper functioning of the site, if you disable them from your browser it is likely that services will not work correctly.

Others: You have no obligation to consent. If you do not consent, the cookies that you have not consented will simply not be installed.

  • Conservation Term (For how long will we treat them)

Techniques: Until its expiration (see expiration table and other cookie information in the cookie policy.

Others: Until the withdrawal of consent or expiration.


Common information for the different purposes:

  • Recipients

The Responsible Party will not communicate / transfer the personal data of our users or clients to any third party, except by legal obligation.

However, and although it is not a communication / transfer of data, in order to provide you with any of our services, we will require the collaboration of some external companies, with which we have signed a treatment manager contract. In particular we want to expand the information related to our treatment manager “Tree-Nation” who will process the data of our clients on our own, to communicate them and make a collection of the planted trees. For more information, see the privacy policy at tree-nation.com/legal/privacy-policy.

Likewise, your personal information will be available to the Public Administrations, Judges and Courts, for the attention of possible responsibilities arising from the treatment.

  • International transfers

In general, international transfers will not be made with your personal data, except with our mailing provider “mailchimp” which has an appropriate legal instrument that can be consulted at the following link https://mailchimp.com/legal/data -processing-addendum/

  • Profiling

We do not have established profiling mechanisms in the processing of your personal data.

However, we can establish our own or third-party cookies of the “behavioral” type that could effectively create a profile based on your browsing on our website. But in order to enable them, we will need your prior consent. For more information see our cookie policy.

  • Security measures:

We are concerned about the security of your data, for this reason we have established a series of appropriate technical and organizational measures to guarantee the availability, integrity and confidentiality of your data against unauthorized or illegal treatments, as well as against the loss, destruction or accidental damage of the data. themselves. However, absolute security cannot be guaranteed and there is no security system that is impenetrable so, in the case of any information that is processed and under our control is compromised as a result of a security breach, we will take the necessary measures. appropriate measures to investigate the incident, notify the Control Authority and, where appropriate, those users who may have been affected so that they take the appropriate measures.

Your rights

You have the right to be informed about the processing activities that are carried out by the person in charge with your personal data, as well as you have the right to access, rectify, delete, limit, exercise portability and oppose the processing of your personal data before the person in charge by means of the following email address hello@dearmee.com, duly proving your identity and following the instructions indicated. Although, registered users can directly access, rectify and delete some of their data from their personal area.

You have the right to withdraw your consent for those purposes that you have provided. The withdrawal of your consent will not affect the legality of the treatment based on the consent prior to its withdrawal.

In case of disagreement, you can file a claim with the control authority of your country.

You can get more information about your rights on the CEPD website edpb.europa.eu/ or on the website of your country’s supervisory authority.

  • Responsibility of the user:

By providing us with their data through electronic channels, the user guarantees that they are over 16 years of age and that the data provided is true, accurate, complete and up-to-date. For these purposes, the user confirms that he is responsible for the veracity of the data communicated and that he will keep this information suitably updated so that it responds to his real situation, being responsible for the false and inaccurate data that he may provide, as well as for the damages and direct or indirect damages that may arise.

Notice: This policy may be modified in the event of any change in data processing or regulatory change. If this happens, we will notify you.

If you have any question or incident, do not hesitate to contact us, we will be happy to assist you at hello@dearmee.com.

Date of last update July 1, 2021