INDEX
A) GENERAL CONDITIONS
1 Identity of the service provider (the owner)
2 Object
3 Language
4 Client Status
5 Services Offered
6 Price
6.1 Promotions
7 Recruitment
8 Billing
9 Payment methods
10 Client’s Right of Withdrawal
11 Modification of services
12 Cancellation of services
13 Privacy
14 Terms of use of the website
15 Jurisdiction and applicable legislation
16 Contact
B) SPECIAL CONDITIONS
Object
– Letters or Messages to the Future
A) GENERAL CONDITIONS
1 Identity of the service provider (the owner):
Paula Santolalla de Pedro
Trade Name / Brand: Dear Mee
NIF: 47592988P
Email: hello@dearmee.com
The website: dearmee.com
2 Object:
These general contracting conditions will regulate all transactions carried out on the dearmee.com website (hereinafter, the website).
In addition to these general conditions, particular contracting conditions may be established for a specific product or service. Consult them in each case.
If you do not agree with these conditions, or where appropriate, with any of the individuals, do not contract any service or carry out any other transaction.
The owner reserves the right to modify these conditions, and if they are established, any of the particular ones. If the client makes a new transaction after the publication of the modification, it is understood that he accepts the modification.
Any condition or clause that the client proposes and represents an addition or contradicts these general conditions or any of the particular ones, will not be taken into account by the owner and will not have any effect or validity between the parties.
3 Language:
The language of interpretation of these conditions and other information that appears on the website will be the texts in Spanish offered on the website. Any other translation that your browser or others may offer you, will be invalid and will not be taken into account.
4 Client Status:
Any user of the website who has contracted a product or service with the owner will have the status of client.
The contracting of services must be carried out by an adult. It is the responsibility of the parents or guardians of the minor or legally incapacitated person, to make a parental control of the websites and actions carried out by them. The owner of the website is not responsible for the use of the website or any of its services performed by minors or legally disabled.
Both individuals and companies or entities may have the status of client.
5 Services Offered:
The services offered by the owner will be those that are advertised on the website at all times.
6 Price:
The price will be the one that is published on the website at all times.
The published price will be the final price, that is, including the applicable taxes.
The price will be determined in euros.
6.1 Promotions
The holder may establish coupons or other offers, which will be subject to the validity and other conditions indicated in each promotion.
The customer may redeem these offers or coupons when placing an order.
7 Hiring:
In order to contract any product or service at dearmee.com, you must be registered as a user. For more information on registration, see our legal notice.
If you are already registered, you must select the product or service to be contracted, fill in the purchase form with your data, read and accept these conditions and press the button to send. When the purchase process has been completed successfully and the payment has been verified, you will receive a confirmation email with the purchase summary within 24 hours of placing the order. If you do not receive the mail or have any incident, please contact us through our contact channels.
When carrying out the hiring process, your billing information will be saved automatically in your personal area. If you do not want them to be saved, please do not place an order.
If you are not previously registered as a user when making the contract, you can also carry out the entire process indicated, but keep in mind that at the end of the process, a user account will be created by default where your user and billing data will be saved. If you do not want to create an account or have your data saved, do not place an order.
The hiring date will be the one when all the indicated process has been correctly verified.
8 Billing
When you contract, you accept that the billing is by electronic invoice. If you want a copy of the invoice, you can request it from our contact channels proving your identity.
9 Payment methods
The payment methods will be those that appear on the website at all times.
The payment procedures will be carried out through platforms or payment gateways outside the owner, so the owner will not be responsible for their bank details. Your bank details will be processed directly by the payment gateway.
10 Right of Withdrawal
You will have the right to cancel your purchase in the cases established by law.
You can exercise your right by going to our contact channels proving your identity.
If you want to know if you have the right of withdrawal for the product or service you have contracted, see the particular conditions of the service in question at the end of this document.
11 Modification of services
The owner reserves the right to modify the services offered at any time and without assuming any responsibility. The contracting of the services carried out after the publication of the modifications implies acceptance of them.
The modifications of the services already contracted, will be communicated to the client and will not imply the refund of the price to the same, unless the modification is of such scope that it would imply a substantial change in the object of the contract. In that case, the client can accept the modification or reject it. If you accept it, the new conditions will replace the previous ones and if you reject them, the price will be returned.
12 Cancellation of services
The owner reserves the right to cancel the services offered, at any time and without any liability. In his case, the client would be notified and the price he would have paid would be restored if the service he contracted was still pending execution.
13 Privacy
When you make a contract at dearmee.com, the owner will process your personal data in order to provide the contracted service. If you want more information about our privacy policy or want to know how to exercise your rights in this matter, see our privacy policy.
14 Terms of use of the website
In addition to these contracting conditions, you must attend to our legal advice for a correct use of the website and its services.
15 Jurisdiction and applicable legislation
If there is any difference between the parties in regard to the interpretation, compliance and effects of these conditions, provided that an agreement accepted by both parties is not reached to resolve it, the parties are subject to Spanish law and the Courts and tribunals of the client’s domicile. In the event that the client is domiciled outside of Spain, the service provider and the client submit, expressly waiving any other jurisdiction, to the courts and tribunals of the service provider’s domicile.
16 Contact
The service provider has established a contact form on the website.
You can use it to contact or direct by email hello@dearmee.com where we will be happy to assist you.
B) SPECIAL CONDITIONS
Object
The purpose of these conditions is to regulate specific aspects in the contracting of certain services:
– Sending letters or messages to the future
Purchase packages (Credits + tree)
To send messages or letters to the future, you must buy a package of credits, in accordance with the contracting process indicated in the general conditions, in section “A” of this document.
All credit packages also include the planting of a tree. It is not allowed to disassociate the purchase.
Purchase gift cards
In the same way, you can buy gift cards redeemable for one of the packages (credit + tree) available.
Right of Withdrawal
When you buy a credit package, you will have 14 calendar days to cancel your purchase, without having to justify the reason. But if you use any of the credits of the package that you have purchased and send letters or messages to the future before the expiration of the 14-day period, you will be accepting the immediate execution of the service and it will be understood that you renounce your right to withdraw.
If you buy a gift card, you will have 14 calendar days to cancel your purchase, without having to justify the reason. But if you, or the person to whom you give the card, use the redeemable gift code to acquire the corresponding package before the expiration of the 14-day period, you will be accepting the immediate execution of the service and it will be understood that you renounce your right to withdraw .
From the tree planting, which includes each package that you can buy on the website, you will not be able to give up, since the planting order is immediate to the purchase and automatically with the NGO in charge of the plantation. So in case of withdrawal of a package, the value of the tree will not be returned.
You can exercise your right by requesting it in the contact channels of dearmee.com proving your identity.
Elimination of shipment
If you have already sent the letter or message in the future but the delivery date has not yet arrived and you no longer want the recipient / s to receive it, you can delete the shipment from your personal area, up to one day before delivery, by paying the amount of disposal indicated.
The elimination of the shipment will not entail the return of the money or the credits used.
Refusal of receipt of the Recipient / s
When you send the letter or message in the future, the recipient will automatically receive a notice that “someone” without revealing who wants to send you a message at a future date.
In the event that any recipient expressly informs the owner that they do not want to receive the future letter or that they do not want us to process their personal data until the delivery date, we will not be able to deliver the letter sent by you. In this case, the service will be understood to have been fulfilled by the owner and this will not entail in any case the refund of the price or the credits, since the obligation of the owner of communication with the recipient / s will have been fulfilled and it will have been this, who freely us He communicated his wish not to receive it.
Impossibility of Provision of the Service
If you enter incorrect data to send the letter, present or message to the future; or the recipient modifies his email incorrectly; or this has its mailbox full on the day of delivery; or any other circumstance beyond the owner that makes the provision of the service impossible, it will be understood to have been fulfilled and this will not entail in any case the refund of the price or the credits, since we will have fulfilled our obligation to communicate with the recipient / s . No second attempts will be made.
Make sure you enter the data correctly in the forms.
Data of the recipient of the letter or gift card
In order to provide the service of sending letters to the future, the client (sender) must provide the owner with the electronic address of the recipient / s of the letter or message to the future. That is why, in cases where the recipient (s) of the letter is not the client himself (who sends the letter to himself), but one or more third parties, the client expressly declares that he / she has the proper authorization to do so.
Similarly, when you want us to send the gift card to its recipient, you must provide us with the name and email of the recipient / s of the same, for which you expressly declare to be authorized.
Account deletion
If you delete your user account, the letters or messages already sent will be delivered on the corresponding date to the recipient. But you will no longer be able to keep track of the letters or messages that you have sent, received, or pending delivery to the recipient, and you will lose any unused credits.
For more information on how the service works, see the legal advice or the frequently asked questions on the website.
Update date: July 1, 2021
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